Terms and Conditions
Last Updated: October 2025
NOARA AI (hereinafter referred to as “Noara”) is a company dedicated to to processing, organizing, and generating information based on data provided by a specific organization. It functions as an internal knowledge and guidance platform that integrates machine learning, natural language processing, and data management technologies to deliver relevant answers, recommendations, and insights in real time.
The system is capable of indexing, structuring, and analyzing organizational information (such as documents, communications, and knowledge bases) to facilitate access to accurate and contextually appropriate content. Additionally, Noara includes modules for adaptive learning and personalized guidance, allowing it to support employees and managers in decision-making, knowledge sharing, and skill development.
Noara operates exclusively within the organization’s data environment, under established access, security, and privacy protocols. The present conditions expose the rights and obligations of the user and of Noara as the provider of the service.
Noara will assume that any user who uses the service has read and accepted the conditions of use, and Noara reserves the right to update and modify the terms and condition without any prior notice, which are always available at https://noara.ai
Noara, with Tax Identification Number ESB67983791 and domiciled at Calle Blai 37, 1º, 08004, Barcelona, Spain, provides the Noara Web Site and its related services according to The terms and conditions set forth below.
This agreement will be valid from the date you check the box for acceptance of this agreement that appears at the bottom of this document. New features that could be added to the Services will be subject to the terms and conditions. In case the user continues to make use of the Service after any modification, it will assume their agreement with said modifications. You can always check the latest version of the terms and condition at https://noara.ai/terms-and-conditions
Failure to comply with any of the Conditions of Use may lead to the cancellation of your account.
1. Acceptance of Terms
By using the Application, the Customer and its Authorized Users acknowledge and agree to be bound by these Terms. If the Customer does not agree, it must not access or use the Application.
These Terms are incorporated by reference into the Master Service agreement executed between Noara and the Customer. In the event of a conflict, the specific provisions of such agreement shall prevail.
To access the service it is essential to be over eighteen (18) years old.
A complete legal name, an email address, and all information required by Noara in the account creation process must be provided. If an email address is not verified within 168 hours, it will be automatically deleted.
It is the responsibility of the user to provide truthful information, and Noara reserves the right to delete any account if it is suspected of its veracity or could breach any of the rules of use of Noara.
The user is responsible for maintaining the privacy of his account. Noara shall not be liable for any damage or loss that may be the result of user error in protecting your login information.
The parties accept to legally equate the signature of the client with the signature made by any other type of code, code or element of security identification. Notwithstanding the foregoing, the service provider may require, when deemed necessary, written confirmation to the client.
1.1 General Terms
The user is fully responsible for the access and correct use of Noara subject to the current legality, whether national or international, as well as the principles of good faith, morality, good customs, and public order. And specifically, it acquires the commitment to diligently observe the present General Conditions of use.
The user agrees not to resell, duplicate, reproduce or exploit any part of the Service without the express written consent of Noara. You may not use the Service to store, host, or send harmful or unsolicited (spam) e-mail.
The user can not use the service to transmit any virus, worm, or any type of malicious or harmful content.
Noara makes no warranties regarding the usability of the Service, the user’s satisfaction with it, its availability at all times, uninterrupted or error-free operation, the accuracy of any calculations performed by the Service, or the correction of any errors.
Neither Noara nor its partners nor its sponsors are liable for any direct, indirect, consequential, special, exemplary, punitive, or other damages arising out of or in any way connected with the use made by the user from service. The user can only solve his dissatisfaction with the Service by not using it and canceling his account.
If any of the conditions described here are invalidated or can not be applied, the application of any of the remaining ones should not be affected in any case.
Any questions regarding the terms and condition should be directed to Noara’s Customer Services: support@noara.ai.
The terms and conditions and the Master Service Agreement establish an absolute understanding between you and Noara regarding the Service and prevail over any prior agreement reached between you and Noara. The Terms, and your relationship with Noara under these Terms, shall be governed by the laws of Spain. The user and Noara agree to submit to the exclusive jurisdiction of the courts of Barcelona to resolve any legal question regarding the Conditions.
2. License and Access Rights
Noara grants the Customer a non-exclusive, non-transferable, revocable license to access and use the Application solely for internal professional development purposes.
Access shall be limited to the number of Authorized Users specified in the Master Service Agreement. The Customer is responsible for ensuring that its Authorized Users comply with these Terms and all applicable laws.
The Customer and its Authorized Users shall not:
• Copy, modify, reverse-engineer, or create derivative works of the Application or Resource Library;
• Sell, sublicense, distribute, or otherwise make the Application available to third parties;
• Use the Application for purposes other than internal professional development;
3. Intellectual Property
Noara owns all the Intellectual Property rights of all and any of the components of the Service that may be protected, including but not limited to the name of the Service, graphic material, all software associated with the Service and the elements of the user interface contents In the Service, many of the individual characteristics and related documentation. The user undertakes not to copy, adapt, reproduce, distribute, reverse engineer, decompile, or disguise any facet of the Service that Noara owns.
The user also accepts and agrees not to use robots, spiders, other automated devices, or manual processes to control or copy any content of the Service.
Noara will not claim rights over the Intellectual Property of the Content that the user uploads or provides to the Service.
4. Use of Artificial Intelligence
The Application incorporates Artificial Intelligence (“AI”) and machine learning technologies to generate suggestions, insights, analyses, and developmental guidance based on Customer Content, Authorized User inputs, and Noara’s proprietary resources.
AI-generated outputs are recommendations only and are non-deterministic, non-binding, and subject to human review. The AI system does not make autonomous decisions, does not process biometric or sensitive personal data for profiling, and does not produce legal, medical, or financial advice.
In accordance with the EU Artificial Intelligence Act and applicable data protection laws, Noara ensures that monitoring and prevention of abuse are taken seriously, and that:
• The AI components are designed and used in a manner that is transparent, explainable, and traceable;
• Human oversight remains at all times possible and effective;
• The system’s operation and datasets are monitored to mitigate bias and ensure accuracy and reliability; and
• Appropriate technical and organizational measures are implemented to comply with regulatory and ethical standards.
- The Customer acknowledges and agrees that:
• AI outputs depend on the quality, accuracy, and completeness of the data and inputs provided;
• Users are solely responsible for interpreting, validating, and deciding on any action based on AI-generated outputs; and
• Noara disclaims all liability for any decisions, outcomes, or losses resulting from reliance on AI suggestions or interpretations.
- By using the Application, the Customer consents to the use of AI systems as described herein and acknowledges that Noara’s AI functionalities are provided “as is”, without any guarantee of performance, suitability, or outcome.
5. Subscription, Renewal, and Termination
A valid payment method (bank card or wire transfer) may be required for payments. This is not applicable to all users, as only employees of customers can log in. It is not required to create or use a free account. Noara will periodically charge you a recurring fee depending on the type of account you have contracted.
The Service is billed in advance for each subscription period and all payments are non-refundable. No refunds or credits will be issued for partial months of Service, unused time, or periods of inactivity while the Customer’s account remains open.Non-usage of the platform does not constitute grounds for refunds.
All subscriptions renew automatically for successive periods equal to the initial term, unless the Customer cancels the subscription in accordance with the terms set forth in the Master Service Agreement.
Cancellations must be submitted in writing via the communication channels designated by Noara. Cancellations should be initiated online through the dashboard, followed up via email with the designated account manager. Once the cancellation request is received within the applicable notice period, the subscription will terminate at the end of the current billing cycle, and no further charges will apply.
After cancellation, Customers will retain access to the Service until the end of the prepaid period, and the account will then be closed automatically.
The customer agrees that it will not be necessary to confirm receipt of the acceptance of the contract when it has been concluded exclusively by means of electronic communication.
In the event of non-payment or payment reversal, the user will be notified of the breach and will lose access to the Service. Upon termination of the contractual relationship for any reason, including non-payment or the end of the trial period, the user's personal and usage data will be securely deleted within 30 days, unless another legal basis requires retention, in which case the data may be kept for up to 18 months from the date of such breach or termination, in compliance with applicable regulations.
No fee includes any taxes or duties required by your governmental authorities. The user is responsible for paying these taxes or obligations. The user decides who has the right to enter his account with the role he deems appropriate.
6. Service and pricing modifications
Noara reserves the right to modify or suspend, temporarily or permanently, the Service at any time for any reason with or without notice if it deems it convenient, whether for an individual user, an entire account, or a company.
Noara reserves the right to change monthly fees with a notice of 15 days. Notification of quota changes will be posted on Noara’s website and in writing.
7. Data Protection
By accepting these Terms and Conditions, the Parties also enter into the Data Processing Agreement available within the Noara platform in the section “Settings > Account > Account settings” (the “Processing Agreement”). This agreement sets out the obligations relating to the protection of personal data that Noara has towards its clients, in compliance with applicable data protection laws. The Processing Agreement forms an integral part of these Terms and Conditions and governs Noara’s processing of the Client’s personal data (“Client Personal Data”) as a Data Processor, on behalf of the Client as Data Controller.
Noara is committed to safeguarding the privacy of its Clients and will process Client Personal Data in accordance with the Processing Agreement (when acting as Data Processor) and with its Privacy Policy, as amended from time to time (when acting as Data Controller).
The Parties agree to maintain the confidentiality of all documents and information exchanged under this Agreement, regardless of format or medium (“Confidential Information”), and shall not disclose such information to any third party or make it public without the other Party’s prior written consent.
Confidential Information includes, without limitation, client data, their existence and structure, marketing and sales plans, software source and object code, systems, techniques, inventions, processes, patents, trademarks, registered designs, copyrights, know-how, trade names, technical and non-technical data, drawings, sketches, financial data, new product plans, and information regarding existing or prospective clients, as well as any other information used in Noara’s business.
This confidentiality obligation shall survive termination of the contractual relationship, for any reason, without any compensation being due.
Any breach of this confidentiality obligation, or failure to return Confidential Information as required, shall entitle the non-breaching Party to claim full compensation for any damages arising from such breach.
8. Usage Data and Service Improvement
To continuously improve our services and better understand how users interact with the platform, we might collect and analyze aggregated usage data. This may include metrics such as the total number of users engaging with specific features.
This information is used for statistical analysis, product optimization, performance assessment, and enhancing the user experience.
Such usage data does not contain, and cannot be used to identify, any individual person, and therefore is not considered personal data under the General Data Protection Regulation (GDPR).
9. Suspension and Termination for Misuse
Noara reserves the right to suspend or terminate the Customer’s access to the Application immediately, without prior notice, if any of the following occurs:
• Breach of terms: the Customer or any Authorized User violates or fails to comply with these Terms and Conditions;
• Unauthorized access or misuse: any unauthorized access, use, or interference with the Application, its systems, or data is detected;
• Security or compliance risks: continued use of the Application by the Customer or any Authorized User is reasonably determined to pose a security threat, regulatory compliance risk, or potential harm to Noara, its users, or third parties.
- For clarity, Noara reserves the right to suspend access for individual Authorized Users without suspending the entire Customer account.
- Noara may take such actions without liability, and any suspension or termination will not affect any obligations or rights accrued prior to such action, including payment obligations.
10. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Spain and all applicable European Union regulations, including the EU Artificial Intelligence Act.
The Parties agree to first attempt to resolve any dispute amicably through good-faith negotiations and mediation. If the dispute cannot be resolved through mediation within a reasonable period, the Parties agree that any unresolved disputes shall be submitted exclusively to the competent courts of Barcelona, Spain, which shall have exclusive jurisdiction.
Each Party waives any objection based on venue, inconvenient forum, or jurisdiction to the extent permitted by law.
11. Modifications
Noara may modify these Terms to reflect changes in applicable law, product functionality, or business practices.
Customers will be notified of significant updates with reasonable advance notice prior to their effective date.